programmed logo

Programmed FM (Department of Communities – Housing)

We take pride on our heavy focus on excellence

We take pride on our heavy focus on excellence
“Brillare’s compliance processes are robust, their documentation is reliable, and they continue to
perform at scale without compromising quality or service standards.”

— Mark Counsel, Subcontractor Relationship Manager, Programmed FM

Client

Programmed Facilities Management

End Client

WA Department of Communities - Housing & Residents

Contract Scope

Reactive and Planned Electrical, HVAC Services and Fit out Services across Portfolio of 300+ Residential Sites<br />

Service Region

Perth South Metro and Ad-Hoc South West

Contract Duration

2024 - 2026

Brillare Electrical has been a trusted delivery partner to Programmed Facility Management under the WA Department of Communities’ statewide housing maintenance program. This long-term engagement spans a diverse and complex portfolio of more than 300 residential properties, many of which are tenanted by elderly individuals, people with disabilities, or residents experiencing social disadvantage. The environments we service often require not only technical capability, but compassion, discretion, and clear communication — values that align closely with the sensitivities of aged care. Our scope of work includes full electrical appliance lifecycle management: from installation and scheduled servicing through to urgent fault response, energy efficiency upgrades, and end-of-life unit replacement. We also provide integrated fit out and renovations support, enabling a seamless, single-vendor
solution for Programmed’s scheduling and compliance teams.

veale auto parts logo
2019 – Present

RM and PPM HVAC and electrical maintenance and lifecycle upgrades across 17 sites

“Brillare’s compliance processes are robust, their documentation is reliable, and they continue to
perform at scale without compromising quality or service standards.”

David Waters, Procurement & Contracts Manager, Veale Auto Parts

Brillare Electrical has been the trusted HVAC and electrical provider to Veale Auto Group since 2019, servicing a portfolio of 17 automotive sales and service
sites across the Perth metro region. These are hightraffic, customer-facing environments where responsiveness, discretion, and operational reliability are
essential. Our engagement with Veale covers a broad spectrum of building services — including HVAC maintenance, urgent repairs, electrical works, lighting
upgrades, and security system support. By offering a consolidated, multi-trade solution under one provider, we help Veale simplify its facility management processes, reduce contractor fragmentation, and ensure consistent quality, safety, and communication across all 17 sites

Electrical Services HVAC Security Systems Data and Communications Access Control and Alarm Fitouts and Upgrades

Key Features

Live-Site Work Planning

Electrical & HVAC servicing and works are carried out with zero disruption to business operations.

We schedule around showroom and service centre hours, completing upgrades after-hours where necessary, and always maintaining site cleanliness and discretion.

Portfolio-Wide Oversight

Using ServiceM8, we document all works per site with GPS-tracked job logs, timestamped photos, and technician notes.

Veale’s facility team can view updates in real time and access full service history per asset.

Lifecycle Advice & Forecasting

Our team regularly advises on end-of-life assets, filter schedules, and system efficiency.

We help the client avoid reactive costs by flagging issues early and staging replacements well in advance of failure.

Multi-Year Relationship

Veale relies on Brillare as a single point of contact across all sites, avoiding the need to manage multiple trade contractors.

Our consistency, responsiveness and personal approach have sustained this relationship across six years and growing.

Wire You Waiting? Call Us Now

Choosing Brillare Electrical means opting for a partner who is keen on making your life easier and more secure. Call us today to see how we can light up your world and safeguard your property with our expert services.

Accreditations

Licenses & Compliance

Western Australia Police
WA COVID Safety Plan
Standards Australia
SafeWA
National Electrical and Communications Association (NECA)